Shipping policy

Shipping Policy

Cost

Shipping is free on every order, with no minimum and no exceptions.

Timing

We begin your portrait as soon as your order is placed. Printing and delivery together normally take 4 to 8 working days. Orders are shipped no later than 30 days after purchase.

Where we print

All portraits are printed within the European Union. There are no customs charges or import duties for EU customers.

Damage in transit

If your parcel arrives damaged, email murocastudio@gmail.com within 30 days with a photo. We remake and reship at no cost.